Caroline is CSO at RAPP UK, which has won Campaign’s Customer Agency of the Year for the last 2 years and just scooped Campaign’s global customer award too. She pioneers brand building and performance driving acquisition and customer experience for brands for RAPP’s clients including KFC, VirginMediaO2, and IKEA. She is the Chair of the DMA Awards Committee, and this year was a juror for the IPA Effectiveness Awards. In her ‘spare time’ she is an artist, but 24/7 is a champion for creativity in driving change.